Welcome to Solimn. By accessing or using our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

1. Company Information

Solimn is a brand under True Earth Collective.
Location: Manjeshwar, Kasaragod – 671323
Phone: +91 70127 58686
Email: support@solimn.com

2. Use of Website

By using this website, you agree to:
* Use the site only for lawful purposes.
* Avoid activities that may harm the website, service, or other users.
* Provide accurate information whenever you contact us or place an order.

We may limit or block access if misuse or suspicious activity is detected.

3. Product Information

We aim to provide accurate, updated product information. Please note:
* Natural products may vary slightly in colour, aroma, or texture.
* Descriptions and images are for general understanding.
* We reserve the right to update product details without notice.

4. Pricing & Payment

* All prices are listed in Indian Rupees (INR).
* Prices may change based on raw material availability or market conditions.
* Payments are processed through secure and approved payment gateways.

5. Shipping & Delivery

* Orders are usually dispatched within the timeline mentioned on the product page.
* Delivery typically takes 4–7 working days after dispatch, depending on location.
* Delays caused by couriers, weather, transport strikes or other external factors are beyond our control.

6. Returns, Refunds & Cancellations

Since we deal with food-grade consumables, returns are limited to the following cases:
* Damaged or leaked product
* Wrong product delivered
* Manufacturing defect

To raise a request, contact us within 48 hours of delivery with photos.
Email: support@solimn.com

Refunds are issued after verification.
We cannot accept returns for opened or used products.

Orders can be cancelled only before dispatch.

7. Gift Cards & Coupons

Gift Cards

* Gift cards purchased on our website can be redeemed only on solimn.com.
* They cannot be exchanged for cash.
* Gift cards are valid only until the expiry date mentioned at the time of purchase.
* If the order value exceeds the gift card amount, the remaining balance must be paid using other payment methods.
* Gift cards cannot be used to purchase other gift cards.

Coupons / Discount Codes

* Coupons are valid only for the dates and products specified.
* Only one coupon code can be applied per order unless mentioned otherwise.
* Coupons cannot be exchanged for cash or transferred to another user.
* Solimn reserves the right to change or cancel coupon codes at any time.
* If an order placed using a coupon is cancelled or refunded, the coupon value will not be reissued unless the campaign terms specifically allow it.

8. Intellectual Property

All logos, images, content, designs, labels, and product visuals on this website belong to Solimn / True Earth Collective.

You are not allowed to:
* Copy or reuse our content
* Reproduce product images or graphics
* Use our branding without written permission

9. Privacy & Data Use

We collect basic information (name, phone, address) only for:
* Order processing
* Customer support
* Delivery and communication

We don’t sell, rent, or misuse your personal data.
Your information is shared only with shipping and service partners required to fulfil your order

10. Limitation of Liability

Solimn is not responsible for:
* Any issues caused by improper product usage
* Allergic reactions due to personal sensitivities
* Delays caused by third-party logistics
* Technical problems on the user’s device or internet connection

All products should be used based on individual suitability.

11. Changes to Terms

We may update or modify these Terms & Conditions when required.
Changes will be posted on this page. Continued use of the website means you accept the updated terms.

12. Contact Us

For any support or questions:

True Earth Collective
Manjeshwar, Kasaragod – 671323
 +91 70127 58686 
support@solimn.com

13. Legal Details

Legal Name:- Ahmed Thashreef
Trade Name:- True Earth Collective

Registered Address:- 13-357/E, Master complex, state highway 101, b.c road, bantwal, Kariyangala, Dakshina Kannada, Karnataka, 574219
GSTIN:- 29CIYPT6810R1ZS